Pay my rent

The money received from rental payments is our main source of income and it is used to provide repairs, improvements and other services. As part of your tenancy agreement with us, you commit to paying your rent on time. Your rent is due every Monday, and must be paid on time or in advance, not in arrears.

To help you stay on track, we will provide you with an easy to understand rent statement four times per year - and you can request a statement at any time by calling us or via My HomeHub and you can check your rent balance online.

If you are falling behind with your payments, please contact your Rent Advisor as soon as possible, before the debt becomes too high to manage.

If you wish to apply for a rent refund, either fill in a Rent Refund Form.pdf 273KB and send it back to us, or contact your Rent Advisor, who will be able to assist you.

Our rents are set in accordance with our Rent Setting policy. If you would like to read a copy, please contact us

If you are claiming benefits, about to make a claim or have a change of circumstances, you may find the following pages helpful: