• Residents News

    The latest edition of Residents News will be arriving soon. If you receive paper copies, keep an eye out on your doormat. If not, take a look online today.

    Read it online!

  • Volunteer with us

    We are looking for interested volunteers to examine our work and in detail, to produce recommendations for improvement. Previous experience isn't required, just a passion for improving services!

    To find out more, please email hello@fairhive.co.uk.

  1. Report a Repair

    Find out more information about our repairs process and which repairs we will cover as your landlord.
  2. Compliments, Complaints and Compensation

    Information, guidance and forms for how to leave a compliment, raise a complaint and check your entitlement to compensation.
  3. Paying My Rent

    As part of your tenancy agreement, you commit to paying your rent on time. Read on to find out how you can pay your rent and what support there is in offer.
  4. Residents Area

    Find out what involvement opportunities we have, access welfare support, and find advice for tackling ASB.

Log in or Register for My HomeHub

Use your online account to pay your rent, view your tenancy documents, report a repair or a problem with a neighbour, and much more at the touch of a button.

          Login to My HomeHub                               Register today

To register, you will need the email address on your tenancy and your tenancy number, which can be found on a previous rent statement or your AllPay card paperwork. If you have any issues getting started please contact us.

What’s in the online account?

You can access more of our services 24 hours a day, seven days a week through your online account. Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and more.

  • Update personal, household details and give notice online.
  • View and manage your repairs including booking appointments, making enquiries and checking your past and upcoming appointments.
  • Use the budgeting tool to help you manage your finances and organise a payment schedule for arrears.
  • Request a visit from your Neighbourhood Manager at a date and time convinient to you.

  1. Condensation and Mould

    Information about what condensation is and how best to combat the early signs of damp and mould in your home.

  2. Cost of Living Resources

    This page will be regularly updated to provide you residents with resources to reduce the impact of the cost of living crisis.

  3. Who is my Neighbourhood Manager?

    Who is my Neighbourhood Manager and what area do they cover?

Latest | News

A screen with smiley, neutral and sad face with a finger hovering over it.
Working with IFF Research to gather your feedback

Your experience as a resident is a top priority for us so it is vital that we listen to your feedback and develop improved ways of working. Understanding customer experience is an important part of de...

Posted on at

Little girl in front of a table of crafts, smiling at the camera.
A summer filled with fun activities for our residents

With the summer holidays coming to an end, we’ve been reflecting on the series of exciting events specially curated for our younger residents and families. From a family day at Thomley and Odds ...

Posted on at

A property surrounded by scaffolding undergoing works.
Enhancing Energy Efficiency With Our Warm Home Improvements Programme

This year, our Sustainability Team has been busy launching the new ‘Warm Home Improvements’ programme, dedicated to enhancing living spaces by making them warmer, more comfortable, and mor...

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