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    Residents News

    The Winter edition of Residents News has arrived! If you receive a paper copy, it should be with you soon. If not, you can check it out online anytime.

  • A Fairhive employee smiling warmly while speaking with a resident over the phone.

    Getting to know you

    Over the next few months, we will be conducting an exercise to contact all our residents through various methods to ensure the key information we hold about you is correct. 

    Read more

    Getting to know you

  • Volunteer with us

    We are looking for interested volunteers to examine our work and in detail, to produce recommendations for improvement. Previous experience isn't required, just a passion for improving services!

    To find out more, please email hello@fairhive.co.uk.

  • Scam Awareness

    Avoiding scams is easier with practical tips on common tactics used online, by phone, or at your door. Take a look for information on types of scams, how to protect yourself, and additional resources.

    Read more on our news page

     

  1. Report a Repair

    Find out more information about our repairs process and which repairs we will cover as your landlord.
  2. Compliments, Complaints and Compensation

    Information, guidance and forms for how to leave a compliment, raise a complaint and check your entitlement to compensation.
  3. Paying My Rent

    As part of your tenancy agreement, you commit to paying your rent on time. Read on to find out how you can pay your rent and what support there is in offer.
  4. Residents Area

    Find out what involvement opportunities we have, access welfare support, and find advice for tackling ASB.

Log in or Register for My HomeHub

Use your online account to pay your rent, view your tenancy documents, report a repair or a problem with a neighbour, and much more at the touch of a button.

          Login to My HomeHub                               Register today

To register, you will need the email address on your tenancy and your tenancy number, which can be found on a previous rent statement or your AllPay card paperwork. If you have any issues getting started please contact us.

What’s in the online account?

You can access more of our services 24 hours a day, seven days a week through your online account. Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and more.

  • Update personal, household details and give notice online.
  • View and manage your repairs including booking appointments, making enquiries and checking your past and upcoming appointments.
  • Use the budgeting tool to help you manage your finances and organise a payment schedule for arrears.
  • Request a visit from your Neighbourhood Manager at a date and time convinient to you.

  1. Condensation and Mould

    Information about what condensation is and how best to combat the early signs of damp and mould in your home.

  2. Cost of Living Resources

    This page will be regularly updated to provide you residents with resources to reduce the impact of the cost of living crisis.

  3. Who is my Neighbourhood Manager?

    Who is my Neighbourhood Manager and what area do they cover?

Latest | News

A Fairhive employee smiling warmly while speaking with a resident over the phone.
Getting to know you

To provide you with the best possible service, we want to ensure the information we have about you and your household is accurate. Over the next few months, we'll be reaching out to all our residents....

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Two members of our Anti-Social Behaviour team smiling proudly with a certificate.
We are a recognised Alternatives to Conflict valued partner

We were pleased to receive an award this month in recognition of our valued partnership with Alternatives to Conflict, an organisation committed to offering conflict resolution services that promote u...

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Six Fairhive employees standing at a Fairhive roller banner for a group picture.
Supporting ASB Awareness Week 2024

This week, we’ve participated in the national campaign talking about Anti-Social Behaviour (ASB) and sharing more about how our residents can get in touch with us to raise a report if they witne...

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