• Resident News Issue 64 magazine placed on a sunny blue sky background, with the cover headline reading: 'Learn more about our new Corporate Strategy 2025–2030'.

    Residents News

    The Summer edition of Residents News has arrived! If you receive a paper copy, it should be with you soon. If not, you can check it out online anytime.

  • A Fairhive employee smiling warmly while speaking with a resident over the phone.

    Getting to know you

    Since December 2024, we’ve been working to ensure the information we hold about you and your household is accurate. To reach more residents, the project will continue until July 2025.

    Read more

    Getting to know you

  • Scam Awareness

    Avoiding scams is easier with practical tips on common tactics used online, by phone, or at your door. Take a look for information on types of scams, how to protect yourself, and additional resources.

    Read more on our news page

     

  1. Report a Repair

    Find out more information about our repairs process and which repairs we will cover as your landlord.
  2. Compliments, Complaints and Compensation

    Information, guidance and forms for how to leave a compliment, raise a complaint and check your entitlement to compensation.
  3. Paying My Rent

    As part of your tenancy agreement, you commit to paying your rent on time. Read on to find out how you can pay your rent and what support there is in offer.
  4. Residents Area

    Find out what involvement opportunities we have, access welfare support, and find advice for tackling ASB.

Log in or Register for My HomeHub

Use your online account to pay your rent, view your tenancy documents, report a repair or a problem with a neighbour, and much more at the touch of a button.

          Login to My HomeHub                               Register today

To register, you will need the email address on your tenancy and your tenancy number, which can be found on a previous rent statement or your AllPay card paperwork. If you have any issues getting started please contact us.

What’s in the online account?

You can access more of our services 24 hours a day, seven days a week through your online account. Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and more.

  • Update personal, household details and give notice online.
  • View and manage your repairs including booking appointments, making enquiries and checking your past and upcoming appointments.
  • Use the budgeting tool to help you manage your finances and organise a payment schedule for arrears.
  • Request a visit from your Neighbourhood Manager at a date and time convinient to you.

  1. Condensation and Mould

    Information about what condensation is and how best to combat the early signs of damp and mould in your home.

  2. Cost of Living Resources

    This page will be regularly updated to provide you residents with resources to reduce the impact of the cost of living crisis.

  3. Who is my Neighbourhood Manager?

    Who is my Neighbourhood Manager and what area do they cover?

Latest | News

A woman in a brown shirt looking down at her tablet with a worried expression.
Scam Alert: Keep an Eye Out for Suspicious Messages

Received a text about the Winter Fuel Allowance? It might be a scam. Find out how to spot fake messages and protect yourself....

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Solar panels on front of a bungalow property.
Funding secured to retrofit 550 homes and cut energy bills

Our retrofit plans heat up after we successfully secured significant funding from the Government's Warm Homes: Social Housing Fund....

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A copy of Residents News magazine on a pink background, with two drinking glasses in the top left casting light reflections.
The Summer Issue of Residents News is here!

The Summer edition of Residents News is now available, featuring key updates and insight for residents. This issue covers the new 2025-30 Corporate Strategy, upcoming free summer events and highlights...

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