• A background image featuring shades of blue, pink, and yellow, with the Fairhive 2025–2030 brochure prominently displayed in the foreground.

    Our New Corporate Strategy

    We’re excited to launch our new five-year corporate strategy, a forward-thinking plan that sets out five key objectives to help us deliver excellent services, well maintained homes and stronger communities.

    Read more on our vision for 2025-2030 now

    Our New Corporate Strategy

  • A Fairhive employee smiling warmly while speaking with a resident over the phone.

    Getting to know you

    Since December 2024, we’ve been working to ensure the information we hold about you and your household is accurate. To reach more residents, the project will continue until July 2025.

    Read more

    Getting to know you

  • Scam Awareness

    Avoiding scams is easier with practical tips on common tactics used online, by phone, or at your door. Take a look for information on types of scams, how to protect yourself, and additional resources.

    Read more on our news page

     

  1. Report a Repair

    Find out more information about our repairs process and which repairs we will cover as your landlord.
  2. Compliments, Complaints and Compensation

    Information, guidance and forms for how to leave a compliment, raise a complaint and check your entitlement to compensation.
  3. Paying My Rent

    As part of your tenancy agreement, you commit to paying your rent on time. Read on to find out how you can pay your rent and what support there is in offer.
  4. Residents Area

    Find out what involvement opportunities we have, access welfare support, and find advice for tackling ASB.

Log in or Register for My HomeHub

Use your online account to pay your rent, view your tenancy documents, report a repair or a problem with a neighbour, and much more at the touch of a button.

          Login to My HomeHub                               Register today

To register, you will need the email address on your tenancy and your tenancy number, which can be found on a previous rent statement or your AllPay card paperwork. If you have any issues getting started please contact us.

What’s in the online account?

You can access more of our services 24 hours a day, seven days a week through your online account. Make a payment, view your statements, report a repair, or a problem with a neighbour at the touch of a button and more.

  • Update personal, household details and give notice online.
  • View and manage your repairs including booking appointments, making enquiries and checking your past and upcoming appointments.
  • Use the budgeting tool to help you manage your finances and organise a payment schedule for arrears.
  • Request a visit from your Neighbourhood Manager at a date and time convinient to you.

  1. Condensation and Mould

    Information about what condensation is and how best to combat the early signs of damp and mould in your home.

  2. Cost of Living Resources

    This page will be regularly updated to provide you residents with resources to reduce the impact of the cost of living crisis.

  3. Who is my Neighbourhood Manager?

    Who is my Neighbourhood Manager and what area do they cover?

Latest | News

Audience seated facing a Fairhive presenter standing near a whiteboard and notes, delivering a presentation; all attendees have their backs to the camera.
Empowering Young Residents Through Tuition Support

Tyler, a determined local student and one of our residents, secured a place at the Wellington College with a 110% bursary, thanks to our Tuition Plus programme. Designed to support families through ed...

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A group of smiling volunteers seated together in front of a screen displaying the message 'Thank you, volunteers'
Celebrating Volunteers’ Week – Thank you to our involved residents

This Volunteers’ Week, we celebrated the amazing residents who give their time to help shape and improve our services. We’ve shared stories on social media highlighting volunteering opport...

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A woman using her phone while seated at a table with a laptop, viewed from behind.
We’re now piloting online resident drop-ins, come and join us!

Curious about what it’s like to connect with your housing team from the comfort of home? Discover how our online resident drop-in sessions are making it easier than ever to get involved, get hel...

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