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      1. What are Estate Walkabouts?
      2. Who is my Neighbourhood Manager?
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      1. Find an Independent Living Scheme
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      1. Who is my IHM Officer?
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      1. Tenancy Fraud
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      1. Appendix - Health and Safety Obligations
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      6. Registering Your Appliance
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    2. Report a Repair
      1. Types of Repairs
      2. Rechargeable Repairs
    3. Lettings and Tenancies
      1. What is Choice Based Lettings?
    4. Moving In & Out
      1. Moving Out Standard
      2. Moving In Standard
      3. Welcome to your New Home
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    5. Paying My Rent
      1. Who is my Rent Advisor?
      2. Ways to Pay
      3. Universal Credit
      4. What Happens if I Can't Pay?
    6. Rent a Garage
      1. What Can I Use The Garage For?
      2. How Much Do They Cost?
      3. Terminate Your Garage
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    5. Meet Our Executive Leadership Team
    6. Corporate Publications
      1. Business Continuity
      2. Modern Slavery and Human Trafficking Statement 2024
      3. Complaints Reports
      4. Gender Pay Gap Reports
      5. Annual Report to Residents and Tenant Satisfaction Measures
      6. Resident Engagement and Scrutiny Framework
      7. Development Expenditure
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      9. Value for Money Reports
      10. Accessibility Statement
    7. Policies
    8. Recognising Employee Success
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      1. Thriving Communities Fund
  8. Contact Us
    1. Compliments, Complaints and Compensation
      1. Compensation Form
      2. Unreasonable or Persistent Complainants - Guidance
      3. Complaints Procedure
      4. Complaints Form
      5. Compensation Procedure
    2. FAQs - Frequently Asked Questions
    3. Opportunities for Suppliers
      1. Supplier Code of Conduct
  1. Home
  2. Residents Area
  3. Your Home
  4. News
  5. Buy
  6. Careers
  7. About Us
  8. Contact Us
  1. Home
  2. Residents Area
    1. Have you joined us from BHA?
    2. Resident Opportunities
      1. Events
      2. Volunteer
      3. Young Residents Opportunities - Friday Night Project
      4. Boost Your Potential
      5. Resident Forum Minutes
    3. Welfare Help & Advice
      1. Community Hub
      2. Claiming Benefits
      3. Make the Most of your Money
      4. Cost of Living Resources
      5. Food Banks
      6. Help Getting Online
      7. Supporting Your Wellbeing
      8. Getting Winter Ready
      9. External Support
    4. Our Estate Services
      1. Grounds Maintenance
      2. Caretaking Services
      3. Fly-Tipping
      4. Nurture Your Neighbourhood
      5. Assisted Gardening Service
    5. My Neighbourhood Manager
      1. What are Estate Walkabouts?
      2. Who is my Neighbourhood Manager?
    6. Independent Living - Homes for the Over 55s
      1. Find an Independent Living Scheme
      2. Who Is My Scheme Coordinator?
    7. Staying Independent
      1. Who is my IHM Officer?
      2. Home Adaptations
    8. Together With Tenants
    9. Resident Task & Finish Scrutiny Review Reports
    10. Anti-Social Behaviour
      1. Tenancy Fraud
    11. Health and Safety
      1. Appendix - Health and Safety Obligations
      2. Water Hygiene
      3. Fire Safety
      4. Condensation and Mould
      5. Gas Servicing & Electrical Testing
      6. Registering Your Appliance
    12. Website improvement project
  3. Your Home
    1. Your Home Guides
      1. Thermostat
      2. Electric Vehicle (EV) Chargers
      3. Consumer Unit
      4. Stopcock
      5. Hot Bath Tap
      6. Air Source Heat Pump (ASHP)
      7. Underfloor Heating
    2. Report a Repair
      1. Types of Repairs
      2. Rechargeable Repairs
    3. Lettings and Tenancies
      1. What is Choice Based Lettings?
    4. Moving In & Out
      1. Moving Out Standard
      2. Moving In Standard
      3. Welcome to your New Home
      4. Insuring Your Home Contents
    5. Paying My Rent
      1. Who is my Rent Advisor?
      2. Ways to Pay
      3. Universal Credit
      4. What Happens if I Can't Pay?
    6. Rent a Garage
      1. What Can I Use The Garage For?
      2. How Much Do They Cost?
      3. Terminate Your Garage
      4. Apply For A Garage
    7. My HomeHub
    8. Permissions Guide
  4. News
    1. Residents News
  5. Buy
    1. I'm a Homeowner
      1. Leaseholder
      2. Home Owners Privacy Notice
    2. Shared Ownership Properties
      1. Register Your Interest in Shared Ownership
      2. Find a property
      3. What is Shared Ownership?
    3. Freeholder
    4. Commercial Leases
    5. Right to Buy and Acquire
  6. Careers
    1. Current Vacancies
    2. Our Apprenticeships
    3. My Health and Wellbeing
    4. My Employment and Development
  7. About Us
    1. New Developments
      1. Current Projects
      2. Recently Completed Projects
    2. Who We Are
    3. Our Vision, Values & Strategic Objectives
      1. Our 5 Key Objectives
      2. Our Performance
      3. Our Five Year Corporate Strategy
    4. Meet Our Board
    5. Meet Our Executive Leadership Team
    6. Corporate Publications
      1. Business Continuity
      2. Modern Slavery and Human Trafficking Statement 2024
      3. Complaints Reports
      4. Gender Pay Gap Reports
      5. Annual Report to Residents and Tenant Satisfaction Measures
      6. Resident Engagement and Scrutiny Framework
      7. Development Expenditure
      8. Report and Financial Statements
      9. Value for Money Reports
      10. Accessibility Statement
    7. Policies
    8. Recognising Employee Success
    9. Corporate Social Responsibility
      1. Thriving Communities Fund
  8. Contact Us
    1. Compliments, Complaints and Compensation
      1. Compensation Form
      2. Unreasonable or Persistent Complainants - Guidance
      3. Complaints Procedure
      4. Complaints Form
      5. Compensation Procedure
    2. FAQs - Frequently Asked Questions
    3. Opportunities for Suppliers
      1. Supplier Code of Conduct
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Fairhive Policies

  1. Access and Customer Care Policy
  2. Aids and Adaptations Policy
  3. Allocations Policy
  4. Anti-Social Behaviour Policy
  5. Asbestos Policy
  6. Bullying and Harassment Policy
  7. Compensation Policy
  8. Complaints & Compliments Policy
  9. Confidential Reporting (Whistleblowing) Policy
  10. Damp and Mould Policy
  11. Domestic Abuse Policy
  12. Environmental Sustainability Policy
  13. Equality, Diversity and Inclusion Policy
  14. Estate Management Policy
  15. Freehold Consent and Deed of Variation Policy
  16. Hate Crime and Harassment Policy
  17. Health and Safety Policy
  18. MPC and Consent to Mortgage Policy
  19. Mutual Exchange Policy
  20. Pet Policy
  21. Recharge Policy
  22. Rent Arrears Prevention and Recovery Policy
  23. Resident Expenses and Incentives Policy
  24. Responsive Repairs and Voids Maintenance Policy
  25. Safeguarding Children, Young Adults and Adults Policy
  26. Service Charge Policy
  27. Sexual Harassment Policy
  28. Tenancy Fraud Policy
  29. Tenancy Sustainment Policy
  30. Tenure Policy

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Fairhive Homes Limited, Fairfax House, 69 Buckingham Street, Aylesbury, Buckinghamshire, HP20 2NJ

Fairhive Homes Limited is a Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014.

Registration number 8826. Charity reference number ZD18729

  1. Your Home
  2. Careers
  3. Complaints Procedure
  4. Contact Us
  5. My HomeHub
  1. Modern Slavery and Human Trafficking Statement 2024
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