Keeping your home free from mould and damp is essential to your health and wellbeing. We are committed to maintaining safe, decent homes for all residents. Under Awaab's Law, we are now legally required to investigate and address reports of damp and mould within clear timeframes. This guidance explains what condensation is, how to help prevent it, and what to do if mould appears in your home.
Please see our condensation leaflet for information on tackling damp and mould this winter.
What is condensation?
Condensation happens when warm, moisture-rich air comes into contact with a cold surface, or when the humidity level in your home is too high. As the warm air cools down rapidly, it can no longer hold all the moisture, so the excess water is released as droplets on the cold surface - like windows, walls, or mirrors.
What causes condensation?
- Excess moisture in the air – from everyday activities like cooking, bathing, and drying clothes indoors.
- Cold surfaces – such as windows, external walls, and uninsulated areas that cause warm air to cool rapidly.
- Uneven or insufficient heating – leading to temperature differences between rooms and surfaces.
- Poor ventilation – not enough fresh air flowing through the home to carry moisture out.
Why is condensation a problem?
While condensation itself isn't always dangerous, if left unchecked, it can lead to mould, which can damage your home and seriously affect your health, especially if you have asthma or other respiratory conditions.
Signs of a condensation problem 
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Mould or mildew occurring in winter rather than summer
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Black mould in the corners of rooms, behind furniture and in cupboards
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Moisture on walls, ceilings and cold surfaces, such as cold-water pipes
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Moisture on the inside of windows
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Only outside walls affected, rather than walls between rooms
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Clothes in cupboards and drawers have a musty smell or mildew on them
Ways to reduce condensation in your home
While landlords are responsible for addressing damp and mould under Awaab's Law, you can help reduce condensation by making a few simple changes to daily routines. Here are some practical steps:
Use pan lids and extractor fans when cooking
Always cover pans with lids while cooking to reduce steam. If you have an extractor fan or cooker hood, turn it on and leave it running for 10–15 minutes after cooking to clear out remaining moisture. Some modern fans have humidity sensors that adjust automatically.
Keep kitchen and bathroom doors closed
Close doors while cooking, boiling the kettle, or taking a bath/shower to stop steam from spreading to colder rooms, where it can cause condensation and mould.
Dry clothes outside where possible
Wet clothes release a lot of moisture. Dry them outside when you can. If drying indoors, do so in a room with the door closed and a window open for ventilation.
Use extractor fan in bathroom
Make sure your bathroom extractor fan is switched on and working, as this will help to reduce any excess moisture from baths and showers.
Make sure your tumble dryer is properly vented
If you have a tumble dryer make sure it is properly vented to the outside. One load of washing can release up to 2 litres of water into the air.
Keep furniture away from external walls
Leave at least a 50mm gap between furniture and outside walls to allow air to circulate.
Open windows when weather allows
On warmer days, opening a window slightly in rooms you use regularly can help air flow and reduce moisture. Breathing alone adds moisture to the air, so ventilation is important.
Wipe down cold surfaces after use
If you notice condensation in your home, wipe it down as this will help to stop mould from forming.
Maintain adequate heating
Keeping your home heated evenly (ideally between 18°C - 21°C) helps prevent cold surfaces where condensation can form. Insulated walls and double-glazed windows also help retain heat and reduce moisture build-up.
Avoid over-filling wardrobes and cupboards
Over-filled cupboards trap moisture and stop air from circulating, creating the perfect conditions for mould. If clothes smell musty, it's a sign of poor ventilation.
Cover fish tanks
Uncovered fish tanks release moisture into the air. If you have a fish tank make sure it is covered to prevent excess moisture in your home which would result in condensation.
Increase Ventilation
Always keep a small window or an air vent open when you are at home to reduce condensation build up. If you have trickle air vents, keep them open all the time.
Where does more water vapour come from? 
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A bath or shower = 2 pints
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Washing dishes = 2 pints
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Bottled gas heater used for 8 hours = 4 pints
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Cooking and using a kettle = 6 pints
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Drying clothes indoors = 9 pints
When we breathe, we exhale water vapour. One person adds half a pint of water to the air overnight while asleep, and twice that when active during daytime.
Next steps
If you notice signs of damp or mould in your home please let us know straight away. We will investigate to determine the cause and will work with you to resolve any issues as soon as possible, ensuring your home is free of damp and mould.
For further advice, or to report a damp and mould case please contact us using one of the following options:
- Call 0800 542 8904
- Via MyHomeHub
- Emailing dampandmould@fairhive.co.uk
- Writing to Fairhive Homes Limited, Fairfax House, 69 Buckingham Street, Aylesbury, HP20 2NJ