Reporting anti-social behaviour

Whether you rent from us or you're a leaseholder, use the information on this page to report anti-social behaviour.

  • During office opening hours please phone 01296 732600.

  • If the incident is serious, contact the police.

  • You can also reach us via our dedicated ASB email address

Other options to address disturbances or disagreements

Where appropriate, we can offer our residents a free mediation service which may offer a practical solution in improving your relationship with your neighbour. This is aimed at disagreements that cannot be easily or immediately resolved between yourselves, and would need to be entered in to voluntarily by both/all residents. For more information about the mediation service, please contact your Neighbourhood Manager.

Anti-social behaviour

Anti-social Behaviour is:

  • conduct that has caused, or is likely to cause, harassment, alarm or distress to any person, or

  • conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises, or

  • conduct capable of causing housing-related nuisance or annoyance to any person.

Examples of issues we can support you with are: 

  • harassment or hate crime

  • criminal activity

  • threats, intimidation or verbal abuse

  • vandalism, graffiti or other criminal damage

  • drug- or alcohol-related nuisance

  • fly-tipping

  • noise nuisance

  • uncontrolled pets and pet nuisance

Not every disturbance or disagreement is classed as Anti-social behaviour and although we understand they can be frustrating, there are issues where it would be unreasonable for us, in its capacity as your Landlord, to be expected to address.

Examples of issues we cannot address are:

  • Inconsiderate parking

  • Cooking smells

  • ‘Reasonable’ living noises, such as children playing, washing machines and using the stairs

  • Wheelie bin placement

  • Overgrown gardens, hedges and trees

  • Boundary disputes

  • Potential ‘one off’ incidents such as DIY or a party

  • Isolated incidents of noise during the daytime

  • Minor disputes between neighbours where there is no independent evidence.

In these instances you should aim to come to a resolution between yourselves by politely approaching your neighbour to discuss the disturbances or disagreements (maintaining social distancing guidelines). This is to allow us to focus our resources on dealing with and investigating the complex, serious and time-consuming cases as well as helping and supporting those genuinely experiencing and affected by ASB.