Our Moving in standard outlines the standards that our new residents can expect when entering into a new tenancy agreement for one of our properties.
We aim to provide all of our residents with a safe, well maintained property in which they can set up home. We want to provide homes that are safe, secure and clean.
Our handy new Tenant Advice Pack, will be available soon! It's full of information about how to set up utilities and other essential payments, budgeting and how to access additional help when it is needed.
Our Moving out standard has been agreed by our residents and employees. It is a list of all the things we need you to do to help us get the property ready for the next resident as quickly as possible.
Please take a look at these standards and if you have any queries, please contact our Lettings Team on 01296 732600.
Please use the form below to let us know if someone has passed away. Completed forms should be sent to our Lettings team via post or email.
Moving in process
Here’s what will happen if you are offered one of our properties.
We will:
- Contact you by phone within 48 hours of receiving your nomination (when the council recommends you for a property).
- Send you an email to follow up after the phone call to confirm details of offer. This will include timescales and your dedicated contact (email address and phone number).
- If we are unable to contact you after a further 48 hours, we will offer the property to the next eligible applicant.
- Let you know by phone/email if there are changes to the timescale.
- Notify you when the property is due to be ready to move in.
Moving out process
Here’s what happens if you want to end your tenancy:
- You will need to give notice to end your tenancy in writing. This can be done via My HomeHub or email.
- We will send you confirmation of the end of your tenancy by email (or post if we have no email on file) within 48 hours. This will be done within working hours.
- We will contact you by phone/email to book a termination inspection.
- We will carry out the termination inspection and a confirmation letter of actions required will be sent by email (or by post if no email is on file).
- A letter will be sent by email to confirm we have received your keys. This will be sent by post to the forwarding address if we have no email on file.
