• "My name is Maryam, I have been a volunteer for one year and I am a part of the Scrutiny and Influencer Group. I continue to be an involved resident because I am happy with the employees at Fairhive Homes. They are currently working with residents to help make them happy. I thing I enjoy most about volunteering is meeting new friends and gaining experiences with other Fairhive volunteers. Residents should consider volunteering so they can find out more information about Fairhive and help people."

  • "My name is Kamila. I have been a volunteer with Fairhive Homes since 2023 and sometimes provide feedback on ideas or changes that residents have requested e.g. Nurture Your Neighbourhood Group. I became an involved resident because I wanted to share my opinion on changes that affect residents and everyday life. I continue because I feel it is useful and can help improve things for other residents. I enjoy volunteering because I can share my opinions and know residents’ voices are being considered. It feels rewarding to contribute, even in a small way, to positive changes. Residents should consider volunteering because it is a great way to share opinions, improve the community, and support positive changes."

  • "I’m Cindy, a single mum of one daughter. We have been Fairhive residents since 2018 and I’m a new volunteer. I became a volunteer after I answered a questionnaire about issues near my street. I liked the idea of having more of a say and being able to speak directly to someone. As a new volunteer I'm hoping it will be a chance to connect with local residents. I think other residents should volunteer because it creates a community that can support each other when needed."

  • "My name is Sirajul, I have been an involved resident for over 10 years and have lived in the UK for over 20 years. I’m married with two daughters, and I hold a master’s degree in social science. My passion is helping and serving the community. I am a block inspector. I volunteer as I want more experience and enjoy engaging with my community to support their wellbeing and needs. Staying connected with the community brings me pride and joy. I enjoy being a volunteer because I can be involved, engaged, and connected with my community. I’d like more opportunities to contribute and would like to join Fairhive professionally in the future. Residents should volunteer as it helps people develop skills such as responsibility and social confidence. It’s enjoyable and adds valuable experience."

  • "I'm Elaine and am part of the Resident Forum and Scrutiny Group plus I help write the Resident Forum article for Residents News. I started volunteering during the pandemic after seeing an advert in Residents News. I became involved after helping to resolve an anti-social behaviour issue. I also wanted to give back, as Fairhive provided me with a much‑needed accessible home. Volunteering gives me purpose in retirement. I enjoy being with like‑minded residents, working with employees, the Board, learning about their roles, solving problems, making decisions, and bringing new ideas forward. For retired people, it’s a way to make friends, support others, and improve your wellbeing. For younger residents, it builds skills and confidence, and can lead to work opportunities. We’d love you to join and contribute to the work."

  • "My name is Gail and I have been a volunteer for about four years. I am the Vice Chair of the Resident Forum and I am also on the Scrutiny Group. I became an involved resident as my background is in housing. I wanted to share my experience and contribute to making Fairhive a great housing association. The thing I enjoy most about volunteering is meeting other like‑minded people, including employees who do a great job and are very enthusiastic. I have always said: if you are complaining about Fairhive, then get involved, your voice matters."

  • "I'm Victoria, I've been a volunteer for one year and am part of the Influencer group. I became an involved resident to feel part of the Fairhive community. I had an interest in what goes on behind the scenes and wanted to learn more, and wanted to make new friends. The thing I enjoy most about being a volunteer is I'm always learning and get to be part of a team. Residents should consider being a volunteer so you get to know your housing association and to have your voice heard — not only now but in the future of Fairhive."

  • " My name is Jeremy, I'm in the Influencer Group and have been a volunteer for about 36 months. I became a volunteer because I wanted to get more involved in my community, get to know the employees at Fairhive and understand how they work with residents. I enjoy volunteering because it is a chance to get out and meet like‑minded, friendly people. It’s always a good atmosphere and the pizza is a great bonus! Other residents should consider volunteering to help Fairhive understand what the community needs."

  • "I’m Paula, I have been a volunteer for around two years and I currently attend the Residents’ Forum meetings online. I think other residents should consider volunteering as it shows interest in your home, widens friendships, and improves your knowledge. You are listened to and being able to attend online helps. I want to work with all ages — we have great knowledge now, but I’d love to learn from younger residents too." 

    Read more from Paula on our Resident Forum Minutes page.

Here are the opportunities that we have available for residents to volunteer with us. By getting involved, you help us shape our services. Our groups of resident volunteers are run in a variety of different ways and meet either online, in person, hybrid (a mix of online and in person) or by providing input via email.

If you would like to find out more, or have any ideas please email the Community Engagement Team at hello@fairhive.co.uk

Resident Forum

The Resident Forum is a voluntary group of residents who are actively involved in working with us to improve services. The group helps bring about improvement to services by providing feedback on service provision, undertaking reviews on the quality of service performance, satisfaction, complaints, value for money, influencing the formation of resident-related policies, and decisions about housing and resident related services.

The forum generally meets once a month (with the exception of August and December). We welcome any resident of Fairhive, whether you are in our general needs properties, shared ownership, leaseholder or our independent living schemes.

If you are interested, please let us know and we can invite you to observe our next meeting.

Resident Complaint Review Group

Meeting quarterly to review received resident complaints to make sure we are doing what we say we will and having direct input into the complaints process. 

Design Development Group (DDG)

A group including members of staff from every team within Fairhive and involved residents that meet on an adhoc basis to review potential new housing developments, provide comments and identify possible impacts.

Estate Services Group

We aim to meet quarterly across the year to discuss, monitor and scrutinise Estate Services (grounds maintenance, cleaning of communal areas and caretaking) performance and to look to see how – through resident engagement, feedback and involvement - we can improve the Estate Services that are provided to our residents. We also provide information and updates around our wider Environmental Improvements Projects as well as carrying out Block Cleaning and Grounds Maintenance audits with involved residents.

Policy Review Group

We believe it is vital for our residents to have their say on potential changes and provide input on decisions that affect them directly. This is why we have a Resident Policy Review Group. The group of residents meet on an adhoc basis with the service manager of a policy when it is due for a review, or when a new policy is created. The aim is for the group to review the policy and provide feedback and suggestions.

HiveView Group

HiveView is a brand-new digital-only group designed to be as flexible and accessible as possible. It’s perfect for residents who want to contribute but may not have the time to attend meetings or visit our offices. HiveView members receive occasional emails with surveys, polls, or documents to review, all from the comfort of their own home and at a time that suits them. Best of all, they still enjoy the same recognition and rewards as all our other valued volunteers.

Block Inspectors

If you live in one of our flatted blocks, your community caretaker carries out inspections. However, we need residents to be our eyes and ears to ensure the service being received meets our high standards.

What is a Block Inspector?

Being a Block Inspector involves inspecting the indoor and outdoor area of your building every quarter, using a checklist to help improve the cleaning, grounds maintenance and caretaking services you receive. It also allows you the opportunity to report any concerns or repairs to us. You will play a vital role in the way your block is looked after, no experience is necessary as we will provide training and support but you must live in a block. You can do your inspections within your own time, and are not required to attend monthly meetings.

How to become a Block Inspector?

If you would like to become a block inspector, or would like further information please contact hello@fairhive.co.uk.

Resident Panels

If you don’t have much free time to spare, but would still like to be involved, perhaps joining one of our resident panels would be better suited for you.

We currently are recruiting members for our Nurture Your Neighbourhood panel to assess applications made by residents to improve community areas and ensure best use of funding. Applications are sent out via email so can be reviewed in your own time and no need to attend meetings.

We’ve also launched our own employee recognition programme Leading Edge, but we can’t do it on our own we need your help by either making a nomination or judging the nominations made. This panel meets online once a quarter and it is a great way to find out how are employees excel in their work.

We highly value your ideas and opinions from a resident’s point of view, so we would like to contact you on different occasions to ask for your thoughts – it could be on a communication that we are sending out or to test an app or procedure. If you would like to be added to our contact list please email hello@fairhive.co.uk.

Resident Scrutiny Groups 

Focusing on a specific service or subject, conducting a review and feeding back findings and recommendations.

If you're interested in finding out about our next project, then please get in touch. Our previous reports can be found on the Resident Scrutiny Review reports page.

Already a member of one of these groups?

Head over to the calendar on the events tab to see dates and times of upcoming meetings.

Click to view the volunteer code of conduct.

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