The Resident Scrutiny Review Group plays a vital role in ensuring Fairhive delivers the best possible services to our residents. Its purpose is to scrutinise, monitor, and review how we operate, making sure our services meet the needs and expectations of the community.
Scrutiny is about openness, transparency, and accountability. Through our Resident Scrutiny Group's reviews, we work in genuine partnership with residents, listening to their voices and using their feedback to shape the way we deliver services. This approach ensures that residents have a real influence on decisions that matter to them.
The Resident Scrutiny Group aim to complete between 2-4 reviews each year.
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Resident Scrutiny - Neighbourhood Managers
The Resident Scrutiny Group have reviewed how Neighbourhood Managers support you and have identified ways to make things better. For a summary of their findings please watch the video or you can read the full "Task and Finish Neighbourhood Managers Satisfaction report" below with our other reports.
Resident Scrutiny Review - Neighbourhood Manager video transcript
We’ve been listening to residents and talking with people across our communities to understand what matters most. Working together with Fairhive, we’ve reviewed how Neighbourhood Managers support you—and we’ve identified ways to make things better.
Your feedback has shaped these changes, and we’re excited to see improvements that will make a real difference for residents. Thank you for sharing your views and helping us build stronger neighbourhoods!
The key strengths identified showed that Neighbourhood Managers are passionate and committed to supporting our residents. Community engagement events are helping build positive relationships. They have a strong team spirit and support from their Team Leader and employees are eager to learn and improve their service.
The key findings from the review showed that there were safeguarding concerns during home visits, unclear handling of low-level anti-social behaviour,
increasing domestic violence cases which need specialist support, high workloads and large geographical patches, frustrations with outdated IT systems and a need for better understanding of the role across teams.
The Resident Scrutiny Group suggested Fairhive explore body-worn cameras, so we’ll soon be trialling them. This is to help keep everyone safe, reduce disagreements, and make things more open and transparent.
This was a key recommendation and it’s happening soon.
The 6 main recommendations we made are, to review safeguarding policies, including call recording and body worn cameras. To clarify how low-level Anti-Social Behaviour cases are managed. To improve support for domestic violence cases. To rebalance workloads and add employees for Neighbourhood Managers. To upgrade IT systems for better efficiency. And to improve understanding of the Neighbourhood Manager role across teams by encouraging Senior Managers to better understand the daily challenges faced by Neighbourhood Managers to support stronger cooperation.
