We are trialling Body Worn Cameras (BWCs) with the aim to improve safety, transparency, and trust for both residents and employees. This was an outcome after the Resident Scrutiny Group reviewed how Neighbourhood Managers support residents. The full report and a short summary video can be on the Resident Scrutiny Review Reports page. Below you can find some frequently asked questions but if you can't find the information you're looking for below please call our Contact Centre on 01296 732600 or email us at contact@fairhive.co.uk.
Why is Fairhive introducing Body Worn Cameras?
Body Worn Cameras help reduce conflict, provide accurate evidence, and support safe and respectful interactions between residents and employees. Body Worn Cameras deter aggression, support accuracy in investigations, and protect residents and staff from false claims.
Which employees will be using the cameras?
Neighbourhood Managers, Anti-Social Behaviour (ASB) Officers, Lettings Team, Rent Advisors, Independent Living Teams, and some operatives may use Body Worn Cameras during the trial.
Will employees be recording all the time?
No. Cameras are only switched on when needed—such as during risk situations, escalations, or PVP (potentially violent person) related visits or when the resident requests this.
How will I know if I am being recorded?
Employees will always inform you before recording unless it is unsafe to do so. Cameras have a visible indicator when active, you will be able to see a bright blue light on the front of the Body Worn Camera.
What happens to the footage?
Footage is encrypted and securely stored. Only authorised Fairhive employees can access it when required for investigations or safety concerns.
How long is footage kept?
Footage is automatically deleted after 30 days unless its been flagged for retention. It would only be flagged for retention if it is needed for investigation or crime reporting.
Who can see the footage?
Only authorised Fairhive employees, and police if required. Footage is not shared with other residents or external parties without proper legal basis. If a resident wants a copy of any footage they can raise a subject access request.
Will footage be used for employee training?
No, Fairhive will not be using any footage for employee training.
Can the footage be used as evidence in court?
Yes, footage can be used as evidence in court as long as it relates to the case in question.
What if I don’t want to be filmed?
Your concerns will be respected wherever possible, but if safety is at risk, recording may still be necessary.
Can residents request recording the visit if they feel it is necessary?
Residents can ask the employee to turn on their Body Worn Camera if they feel it is needed, as the Body Worn Camera is for the benefit of both residents and employee’s.
Will cameras be used inside homes?
Only when necessary, and employees will inform you first. You can request to move to another area where safe to do so within the home.
How is privacy protected?
Use of Body Worn Cameras are limited to necessary situations, access is restricted, and all data is stored securely according to data protection laws.
How long is the trial running?
The Body Worn Camera trial runs for six months from 6 April and includes resident involvement.
Who do I contact for more information and how can I give feedback?
Residents can provide feedback by emailing contact@fairhive.co.uk, calling 01296 732600, or through your Neighbourhood Manager.
Is there an Ombudsman or external body residents can appeal to if they have concerns?
Residents would need to go through our internal complaints process first or contact the ICO (Information Commissioner’s Office).
