Safety reminder for residents regarding home visits and repairs
We are encouraging our residents to remain vigilant following reports of a door-step scam in the Aylesbury area involving individuals impersonating our housing maintenance employees.
A resident was recently approached by two men claiming to be employees attending the property to carry out repair work. The individuals reportedly requested cash payment on the doorstep, which raised concerns that the visit was not genuine.
We would like to remind you that genuine Fairhive employees and our approved contractors will never request cash payments for repairs or any other work carried out on behalf of the organisation. All authorised personnel carry official ID and can be verified through our official channels.
If you are unsure on the identity of a caller or visitor, we advise you to not allow entry until you are able to confirm. Instead, please contact our Contact Centre on 01296 732600, where our teams can confirm whether a visit is legitimate.
If you believe you may have been targeted or have fallen victim to this type of scam, you should contact the police immediately.
General doorstep scam safety tips
- Always ask for identification and check it carefully. Genuine Fairhive employees will not be concerned about waiting while you verify details.
- Never make cash payments at the door. We will always advise if there is a recharge and this will be sent to you through the usual rent or service charge statement.
- Do not feel pressured into making quick decisions. Scammers often rely on urgency to manipulate people.
- Only use trusted contact numbers from official websites or previous correspondence.
- Keep doors secured (for example, using a chain or viewer) when speaking to unknown callers.
- Report any suspicious activity to us, the service provider, or the police.
Local authorities continue to remind residents that scammers often target communities by posing as trusted organisations. Taking a moment to verify a visitor’s identity through ID cards or calling a trusted number remains the simplest and most effective way to avoid scams.
