1. Home

  2. Hello Fairhive

    1. About Us
      1. We've Changed...
      2. Our 5 year corporate strategy
        1. Our 5 key objectives
          1. Environment
          2. Organisation
          3. Customer
          4. Growth
          5. Community
      3. Our vision, values & strategic objectives
      4. Equality and Diversity policy
      5. Our performance
    2. Corporate Publications
      1. Accessibility Statement
      2. Confidential reporting (whistleblowing) policy
      3. Modern Slavery
      4. Development Expenditure
      5. Tenant Standards reports
      6. Report and Financial Statements
      7. Value for Money reports
    3. Corporate Social Responsibility
      1. Thriving Communities Fund
        1. Grants guidance
        2. Grants criteria
        3. Springboard grant application form
        4. Community Micro grant application form
        5. Community Project grant application form
        6. Thriving Communities Fund applicants privacy notice
    4. Meet our Board
      1. Stephen Stringer – Chair
      2. Angela Macpherson - Councillor
      3. Steven Lambert - Independent
      4. David Keeling - Independent
      5. Barbara Richardson - Independent
      6. Griff Marshalsay - Independent
      7. Jules Blundell-Thompson - Resident
      8. Kelly Webster - Resident
      9. Olivia Clymer - Independent
      10. Stephen Bright - Independent
      11. Sue Fogden - Independent
      12. Susan Ralphs - Independent
    5. Meet our Executive Management Team
      1. Matthew Applegate - Chief Executive
      2. Dean Gill - Executive Director of Operations
      3. Izabela Falinska - Executive Director of Finance and Resource
      4. Julie Porter - Executive Director of Development
    6. New Developments
      1. Station Road, Quainton
      2. Leighton Road, Wingrave
      3. Clappins Lane, Naphill
      4. Soulbury Road, Stewkley
      5. Anstey Court, Waddesdon
      6. Aston Clinton Road, Weston Turville
      7. Kingsbrook Village 3, Bierton
      8. Seaton Drive/Grenville Road, Aylesbury
      9. The Hawthorns, Stoke Mandeville
      10. Tingewick Road, Buckingham
      11. Aston Reach, Weston Turville
      12. Risborough Road, Stoke Mandeville
      13. Eskdale Road, Stoke Mandeville
      14. Lower Road, Stoke Mandeville
      15. Buckingham Road, Edgcott
    7. Latest News
    8. Press & Media

  3. News

    1. Standing up to support Ukraine
    2. Residents News
    3. Events

  4. Residents Area

    1. Welfare help & advice
      1. Discount digital devices
      2. Community Hub
      3. Tenancy Sustainment Policy
      4. Hoarding Support Group
      5. Aylesbury Support for Families of Addicts
      6. Make the most of your money
      7. Insuring your home contents
      8. Claiming benefits
        1. Universal Credit
        2. The Benefit Cap
    2. Safeguarding
      1. Safeguarding Children and Young People policy
      2. Safeguarding Adults Policy
    3. Anti-social behaviour
      1. Domestic Abuse policy
      2. Anti-social behaviour policy
      3. Hate Crime and Harassment policy
    4. Health and Safety
      1. Registering you appliance
      2. Fire
      3. Condensation and mould
      4. Water hygeine
      5. Health and Safety Policy
      6. Appendix - Health and Safety Obligations
    5. Customer Service Commitments
    6. Resident Opportunities
      1. Careers coaches for residents
      2. Friday Night Project
      3. Register or Login to IMPACT
      4. Volunteering
      5. IMPACT privacy notice
    7. Estate Services
      1. Estate Management Policy
      2. Gardening Service
      3. Service Charge Policy
      4. Nurture Your Neighbourhood Improvement Scheme
        1. NYN process, criteria & examples
        2. NYN questions answered
        3. NYN application form
      5. Building Cleaning
      6. Caretaking Services
        1. Caretaking FAQs
      7. Grounds Maintenance
    8. Resident Forum minutes
      1. Resident Forum minutes - April 2022
    9. Staying independent
      1. Pendant alarms
      2. Home adaptations
    10. Tenants privacy notice

  5. Rent

    1. My HomeHub
    2. My Neighbourhood Manager
      1. Who is my Neighbourhood Manager?
      2. What are Estate Walkabouts?
      3. Pet policy
    3. Lettings and Tenancies
      1. Choice Based Lettings
        1. What is Choice Based Lettings?
      2. Furnished Tenancies
      3. Mutual Exchange
    4. Paying my rent
      1. Switch and stick to win £250
      2. Ways to pay
      3. What happens if I can't pay?
      4. Who is my Rent Advisor?
    5. Moving in & out
      1. Welcome to your new home
      2. Moving in standard
      3. Moving out standard
    6. The repairs process
      1. Repairs Feedback Competition - Ts&Cs
      2. Light bulbs
      3. Report a repair
      4. Responsive Repairs and Voids Maintenance Policy
        1. Appendix A - Typical emergency repairs
        2. Appendix B - Typical essential repairs
        3. Appendix C - Typical routine repairs
      5. Rechargeable repairs
        1. Recharge policy
          1. Recharge policy - Appendix A
    7. Gas servicing & Electrical testing
    8. Independent Living - homes for the over 60s
      1. Who is my Scheme Coordinator?
      2. Find an Independent Living scheme
        1. Independent Living in Wingrave
        2. Independent Living in Wing
        3. Independent Living in Haddenham
        4. Independent Living in Pitstone
        5. Independent Living in Edlesborough
        6. Independent Living in Cheddington
        7. Independent Living in Aylesbury
        8. Independent Living in Buckingham
        9. Independent Living in Wendover
    9. Rent a garage
      1. Apply for a garage
      2. Terminate your Garage
      3. How much do they cost?
      4. What can I use the garage for?
      5. Garages privacy notice
      6. How can I apply for a garage?

  6. Buy

    1. Shared Ownership
      1. What is Shared Ownership?
      2. Register your interest in Shared Ownership
      3. Shared Owners privacy notice
    2. Right to Buy and Acquire
    3. I'm a homeowner
      1. Home owners privacy notice
      2. MPC and Consent to Mortgage policy
      3. Leaseholder
        1. Leaseholder permissions for alterations
        2. Leaseholder service charges and major works FAQ
      4. Freeholder
        1. Freehold Consent and Deed of Variation Policy
    4. Commercial Leases

  7. Work for us

    1. Current vacancies
    2. Job applicants and employees privacy notice
    3. My Employment and Development
    4. My Health & Wellbeing
    5. Opportunities for suppliers
      1. Supplier code of conduct

  8. Contact us

    1. Complaints, compliments & compensation
      1. Complaints and Compliments Policy
      2. Complaints procedure
      3. Complaints Form
      4. Designated Person - Guidance
      5. Unreasonable or persistent complainants - Guidance
      6. Compensation policy
      7. Compensation procedure
        1. Appendix 1 - Right to Repair
        2. Appendix 2 - Compensation for Improvements
    2. Access and Customer Care policy
    3. Text messaging service
    4. Press and Media