1. Home

  2. Residents Area

    1. Have you joined us from BHA?
    2. Resident Opportunities
      1. Events
      2. Volunteer
      3. Young Residents Opportunities - Friday Night Project
      4. Boost Your Potential
      5. Resident Forum Minutes
    3. Welfare Help & Advice
      1. Community Hub
      2. Claiming Benefits
        1. The Benefit Cap
      3. Make the Most of your Money
      4. Cost of Living Resources
      5. Food Banks
      6. Help Getting Online
      7. Supporting Your Wellbeing
      8. Getting Winter Ready
      9. External Support
    4. Our Estate Services
      1. Grounds Maintenance
      2. Caretaking Services
      3. Fly-Tipping
      4. Nurture Your Neighbourhood
        1. NYN Application Form
        2. NYN questions answered
        3. NYN Process, Criteria and Examples
      5. Assisted Gardening Service
    5. My Neighbourhood Manager
      1. What are Estate Walkabouts?
      2. Who is my Neighbourhood Manager?
    6. Independent Living - Homes for the Over 55s
      1. Find an Independent Living Scheme
        1. Independent Living in High Wycombe
        2. Independent Living in Buckingham
        3. Independent Living in Wendover
        4. Independent Living in Aylesbury
        5. Independent Living in Cheddington
        6. Independent Living in Edlesborough
        7. Independent Living in Pitstone
        8. Independent Living in Haddenham
        9. Independent Living in Wing
        10. Independent Living in Wingrave
      2. Who Is My Scheme Coordinator?
    7. Staying Independent
      1. Who is my IHM Officer?
      2. Home Adaptations
    8. Together With Tenants
    9. Resident Task & Finish Scrutiny Review Reports
    10. Anti-Social Behaviour
      1. Tenancy Fraud
    11. Health and Safety
      1. Appendix - Health and Safety Obligations
      2. Water Hygiene
      3. Fire Safety
      4. Condensation and Mould
      5. Gas Servicing & Electrical Testing
      6. Registering Your Appliance
    12. Website improvement project

  3. Your Home

    1. Your Home Guides
      1. Thermostat
      2. Electric Vehicle (EV) Chargers
      3. Consumer Unit
      4. Stopcock
      5. Hot Bath Tap
      6. Air Source Heat Pump (ASHP)
      7. Underfloor Heating
    2. Report a Repair
      1. Types of Repairs
      2. Rechargeable Repairs
        1. Recharge Policy Appendix A
    3. Lettings and Tenancies
      1. What is Choice Based Lettings?
    4. Moving In & Out
      1. Moving Out Standard
      2. Moving In Standard
      3. Welcome to your New Home
      4. Insuring Your Home Contents
    5. Paying My Rent
      1. Who is my Rent Advisor?
      2. Ways to Pay
      3. Universal Credit
      4. What Happens if I Can't Pay?
    6. Rent a Garage
      1. What Can I Use The Garage For?
      2. How Much Do They Cost?
      3. Terminate Your Garage
      4. Apply For A Garage
    7. My HomeHub
    8. Permissions Guide

  4. News

    1. Residents News
      1. Residents News feedback

  5. Buy

    1. I'm a Homeowner
      1. Leaseholder
        1. Leaseholder Permissions For Alterations
        2. Leaseholder Service Charges and Major Works FAQ
      2. Home Owners Privacy Notice
    2. Shared Ownership Properties
      1. Register Your Interest in Shared Ownership
      2. What is Shared Ownership?
    3. Freeholder
    4. Commercial Leases
    5. Right to Buy and Acquire

  6. Careers

    1. Current Vacancies
    2. Our Apprenticeships
    3. My Health and Wellbeing
    4. My Employment and Development

  7. About Us

    1. New Developments
      1. Current Projects
      2. Recently Completed Projects
    2. Who We Are
    3. Our Vision, Values & Strategic Objectives
      1. Our 5 Key Objectives
        1. Resident Voice
        2. Housing Quality
        3. Environmental
        4. Development and Growth
        5. Employee Engagement
      2. Our Performance
      3. Our Five Year Corporate Strategy
    4. Meet Our Board
    5. Meet Our Executive Leadership Team
    6. Corporate Publications
      1. Business Continuity
      2. Modern Slavery and Human Trafficking Statement 2024
      3. Complaints Reports
      4. Gender Pay Gap Reports
      5. Annual Report to Residents and Tenant Satisfaction Measures
      6. Resident Engagement and Scrutiny Framework
      7. Development Expenditure
      8. Report and Financial Statements
      9. Value for Money Reports
      10. Accessibility Statement
    7. Policies
    8. Recognising Employee Success
    9. Corporate Social Responsibility
      1. Thriving Communities Fund
        1. Thriving Communities Fund Applicants Privacy Notice
        2. Community Micro Grant Application Form
        3. Springboard Grant Application Form
        4. Grants Criteria
        5. Grants Guidance

  8. Contact Us

    1. Compliments, Complaints and Compensation
      1. Compensation Form
      2. Unreasonable or Persistent Complainants - Guidance
      3. Complaints Procedure
      4. Complaints Form
      5. Compensation Procedure
        1. Appendix 2 - Compensation for Improvements
        2. Appendix 1 - Right to Repair
    2. FAQs - Frequently Asked Questions
    3. Opportunities for Suppliers
      1. Supplier Code of Conduct

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