We encourage open, honest, and respectful conversation to help ensure these spaces remain safe and constructive for everyone, we ask all users (residents, employees, contractors or partners) to follow the guidelines below.
| Section | What this means | What we expect from you | What we may do |
| Be respectful and constructive | We welcome feedback, including complaints, but conversations must stay respectful. | Share views politely, keep comments relevant, focus on constructive discussion. | Remove comments that are abusive, aggressive, inflammatory, or purely sarcastic. |
| Protect colleagues and residents | Our employees and residents should not be personally targeted. | Don’t name or criticise individual employees/residents or share personal details. | Remove comments naming individuals; take further action if repeated. |
| Keep personal cases private | Social media is not suitable for resolving individual issues or complaints. | Contact us directly about your situation using official channels. | Decline to discuss cases publicly and direct you to appropriate contact routes. |
| Stay relevant and appropriate | Conversations should relate to the post and be factually accurate. | Keep comments on topic and avoid repeating resolved issues or spreading misinformation. | Remove off-topic, repetitive, misleading, or promotional content. |
| No discriminatory or harmful content | We do not tolerate harmful or discriminatory behaviour. | Treat everyone fairly; avoid offensive or harmful language. | Remove content and potentially block users engaging in discriminatory or harmful behaviour. |
| Our moderation approach | We aim to keep our channels safe and welcoming for everyone. | Follow these guidelines when engaging with us. | Hide/remove comments, issue warnings, or block accounts if guidelines are repeatedly breached. |
| Freedom of expression (with boundaries) | You’re free to share your views, but responsibly. | Express opinions respectfully without disrupting others. | Limit participation where behaviour becomes disruptive or inappropriate. |
| Response times and engagement | We aim to respond but cannot reply to everything. | Be patient and avoid posting duplicate messages. | Prioritise responses and may not reply to repeated or duplicate comments. |
| Guideline updates | We may update these rules as needed. | Check back occasionally for updates. | Apply updated guidelines to keep channels safe and effective. |
